A farmer was experiencing a serious problem with cranes eating his seed, so he decided to cast a net upon his fields in an attempt to capture the cranes. Along with the cranes, he snared a stork.

This is the first of a new QualityInsider column that will discuss new practices, processes, tools, and lessons learned in what I think is the future of quality—risk management.

Recently I became aware that the ISO 9001 requirements pertaining to preventive action are sometimes referred to as the “fortune-telling clause.” The deprecating

Every once in a while, when I’m doing an audit someone will ask me—in a whiney voice—about some ISO 9001 requirement.

There’s a great scene in The Agony and the Ecstasy where Pope Julius, played by Rex Harrison, reacts to the paint dribbles from Michelangelo’s perpetual

Many of us quality professionals have been teased by our families on more than one occasion for applying quality principles to everyday life.

The processes followed by most small- and medium-sized companies to prepare for or maintain an ISO 9001 registration have been largely manu

Last month’s column dealt with how to effectively communicate a finding of non

“Nonfulfillment of a requirement.” That’s the clear and concise definition of a nonconformity offered up by ISO 9000:2005–“Quality management systems—Fundamental