Companies aren’t perfect, and neither are the people who work for them. Since this is a fact rather than a judgment, it’s reasonable to expect errors in manufacturing and process management.

In my March 24th column, I discussed how you should handle audits that point out a minor or "Mickey Mouse" nonconformance.

Read this. It won’t be a waste of time.

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

(ANSI: Washington) -- The Internet as we know it is about to m

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers.

Protecting the health and well-being of consumers and the world at large is the quality industry’s highest calling.