Here at Quality Digest, we get a lot of mail: Some of it’s critical, some of it’s praiseworthy, some of it’s cantankerous, and some of it’s challenging. All of it is insightful. And then, every once in awhile, something comes along that simply... well...

“The consumer’s concept of quality will no longer be measured by only the physical attributes of the product—it will extend to the process of how the product is made, including product safety, environmental compliance, and social responsibility compliance.”

There have been a couple of great columns in recent weeks in Quality Digest Daily dealing either directly or indirectly with the subject of root cause analysis.

All organizations—regardless of industry sector—must begin today to inventory their greenhouse gas emissions (GHG) to prepare for an incoming regulatory wave, according to an expert from BSI Americas.

Product certifications have exploded in recent years. Products ranging from pine lumber to children’s toys carry some sort of certification, and the organizations issuing certifications are as diverse as the products themselves.

A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives.

It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his 14 Points for Management.

Aviation safety is a very critical issue.

Wireless communications have well and truly arrived in the industrial arena and considerable effort is now being put into integration and the writing of standards.

The ISO 9001 standard’s requirements with regard to suppliers are very short and concise but carry a lot of punch. These requirements can be very deceiving and in fact are often misinterpreted and carried out poorly or partially.