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Are Attendance Sheets Appropriate for Measuring Training Effectiveness?

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You’ve heard about “measuring training effectiveness” but aren’t quite sure how to do it. You’ve been filling out training attendance sheets for as long as you can recall, and they have served the purpose.

Don’t Design the Experiment Until You Research the Process

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Although we may use the define, measure, analyze, improve, control (DMAIC) mnemonic to help guide us through our problem solving, that doesn’t really give us a lot of specific direction (as I bemoan in my

Getting Ready for an AS9100C Audit

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The aerospace standard, AS9100C—“Quality management systems—Requirements for aviation, space and defense organizations,” (aka AS9100:2009 Revision C) has been released for some time now, and the early results are in.

ISO 9001 Proven to Help Win New Business

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Care for a Spot of (Green) Tea?

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The National Institute of Standards and Technology (NIST) has released a suite of green tea reference materials to help manufacturers evaluate the composition of their products and assure researchers of the accuracy of analytical methods for studying the human hea

<em>Quality Digest </em>Interprets the Voice of the Customer

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Last month I wrote an article entitled “Being Comfortable in a World of Never-Ending Change.” Editor in Chief Dirk Dusharme and I also covered this story on t

How Is a Scrabble Game Like a Quality Management System?

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The headline’s question seemed a bit far-fetched to me when it was originally posed. The answer provided another delightful illustration of the myriad analogies we find in our everyday lives that relate so effortlessly to our work as quality professionals.

Turning Point for Food Safety

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How safe is our food? It is a question asked all over the world on a daily basis as food-scare stories fill the media and governments act to calm consumer fears.

Being Comfortable in a World of Never-Ending Change

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Welcome to Quality Digest Daily 2.0! This new format represents a significant re-imaging of our flagship brand (the industry’s only daily newsletter), which we first launched nearly two years ago.

To-Do or <EM>Kanban</EM>? That Is the Question

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“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.

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