Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

(ANSI: Washington) -- The Internet as we know it is about to m

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers.

Protecting the health and well-being of consumers and the world at large is the quality industry’s highest calling.

If a manufacturer were to ask its clients how they evaluated goods or services, the three most common metrics would be goods at a fair price, on-time delivery, and quality.

For most of us, food safety is a topic that, at best, only lurks at the edges of our brains.

Yes, it happened again.

A new year always brings new hope, new plans, and new perspectives. While looking ahead is the most direct route to progress, looking back is essential to understanding the present. After all, the past creates the consequences that will shape the future.