The Cost of Certification
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A good management system is a good investment
Nonconformance Reports: Friends, Not Foes
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Nonconformance: It's just an improvement that hasn't been realized.
Checking Off the Box
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In business as in education, compliance doesn't necessarily mean understanding
Credit: Matt Miller
Complying to requirements and standards is sufficient to meet the objectives of injury and accident prevention, and ensure the health and safety of all employees—right?
Use a SIPOC Matrix to Deploy ISO 9001:2015 Clause 4.4
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A SIPOC conformity matrix offers quality management systems (QMS) a one-stop resource for information.
Inside Quality Digest Live for April 21, 2017
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Can a company be too big to think?
In our latest episode of QDL from this past Fri., April 21, 2017, we examined the importance of the various steps in the plan-do-check-act (PDCA) cycle, considered what United Airlines could have done differently to avoid its latest public relations fiasco,
Quality Control in the Home-Brewing Vertical
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Quality control in home brewing includes plenty of sensory evaluation
How Economics 101 Could Have Prevented United’s PR Nightmare
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United's gaffe didn't have to happen
Lessons From Mismanaged Crises at Yahoo, Cuisinart, and Wells Fargo
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Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
Who Are You, Little Girl?
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Gender alone doesn’t indicate whether a leader will be good or bad, strong or weak, effective or ineffective.