With the use of statistical software, many individuals are being exposed to more than just measures of location and dispersion. In addition to the average and standard deviation, they often find some funny numbers labeled as skewness and kurtosis.

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Of the 100 companies named to Fortune m

It seemed like a good idea at the time to Jon Shupenus, U.S. Army Forces Command’s process improvement specialist and lean Six Sigma Black Belt.

Not all customers are equally profitable. Different customers have different needs, and hence different costs to serve. The overall profitability of a business is a function of the profitability of individual customers and customer groups.

I greatly believe in training. I have been fortunate to work in businesses that also believed in having trained and qualified professionals in their organization.

Often a firm is confronted with the key question of whether the quality of its products and services should be improved.

Lean, Six Sigma, and quality provide a set of tools and a framework for achieving excellence in any process.

Among other things, an effective lean management system drives process adherence and process performance. The daily accountability portion of the system includes brief tiered meetings with the stakeholders.

The cause-and-effect diagram is one of the seven basic quality improvement tools, and this article will illustrate its synergy with the affinity diagram.