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Are We Getting Better Yet?

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"I hate you COVID" Credit: Matthew Roth.

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The daily Covid-19 pandemic values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle.

Preparing for the HEROES Act

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The U.S.

Are Your Customer’s Telling Stories?

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One of my favorite movies is Stripes.

Could Pressure for Covid-19 Drugs Lead the FDA to Lower Its Standards?

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Given the death, suffering, social disruption and economic devastation caused by Covid-19, there is an urgent need to quickly develop therapies to

The Future of Quality Management Is Business Success, Part 6

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Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS).

Unified CX

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Image courtesy of Pixabay.

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Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related but different) professional camps.

Textile Coating Could Make PPE Last and Last

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Masks, gowns, and other personal protective equipment (PPE) are essential for protecting healthcare workers.

How to Spot When an Employee Is Secretly Struggling

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The Covid-19 world is marked by a high degree of uncertainty and existential fear, a dearth of social interaction, the convergence of professional and personal space, a lack of physical activity, and an obsessive focus on hygiene and social distancing.

Addressing Measurement Challenges for Detecting Chemicals That Could Cause Cancer

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For more than 20 years, a class of man-made, potentially cancer-causing chemicals called per- and polyfluoroalkyl substances (PFAS) has common

Fake PPE on the Rise: Don’t Get Fooled

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Around the world, local agencies and institutions have scrambled to find personal protective equipment (PPE) to protect their essential employees from Covid-19.

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