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Developing an Exposure Notification System to Blunt the Spread of Covid and Future Pandemics

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I am part of a grassroots effort at the National Institute of Standards and Technology (NIST) that is developing an exposure notification system for pandemics in general, though we hope it could be used in at least a limited fashion during the current Covid-19 pandem

How to Appease Your Customers After Your Algorithm Rejects Them

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From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with disappointment depends on understanding why it happened.

Unlock Your Customers’ Creative Potential

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T his year’s unprecedented lockdown happened just as we started moving forward with our 2020 goals.

Unannounced Audits

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The medical device industry is one that requires preparation. Unlike less regulated industries, there’s an expectation in the industry around the possibility that an inspector or auditor can show up without notice and stop a business in its tracks.

Taking a Proactive Approach to Quality in Life Sciences

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The ideal of proactive quality has been the holy grail of chief quality officers in the life sciences industry for at least five years, but few, if any, have realized the vision.

IEC 60601-1:2020 Edition 3.2 Launches. Prepare for Impact!

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IEC 60601-1: “Medical electrical equipment,” edition 3.1, is the base medical-device standard to ensure “basic safety and essential performance” of medical electrical equipment.

Measuring the Sensitivity of Covid Tests With New Material From NIST

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Researchers at the National Institute of Standards and Technology (NIST) have produced synthetic gene fragments from SARS-CoV-2, the virus that causes Covid-19.

How to Do a Quality Strategic Pivot to Address Covid

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"Wizard Chess" Credit: Katie Wheeler

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‘It’s not going away, and we have to face that reality.” That’s what the CEO and founder of a quality-centered high-tech manufacturing startup with 180 employees told the leadership team in early July 2020 to convince them of the need to do a strategic pivot to addre

By the Customer: The Power of Customer-Created Offerings

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He stood on a platform in the early afternoon of a cold November day only a few feet from the edge of Soldier’s National Cemetery. He was dizzy and feverish, suffering with the beginning of smallpox.

Socially Responsible Business Behavior: Correct Isn’t Always Right

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One of the favorite aspects of my career in the insurance industry is delivering a positive outcome to someone in the midst of a personally challenging situation.

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