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A Dispatch and Routing Platform to Improve Deliveries

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More and more people are doing their shopping from home these days, and whether they’re ordering groceries, home office equipment, or Covid-19 tests, they increasingly expect their deliveries to be fast and on time.

Retailers Need to Embrace Technology to Survive

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For most of 2021, roughly 4 percent of the retail workforce has quit every month; in June alone 632,000 workers quit their retail

Regional Hospital Inspires What Baldrige Community Does Best: Benchmarking

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‘We didn’t get here on our own,” said Brian Dieter, president and CEO of Baldrige Award-recipient Mary Greeley Medical Center (MGMC), speaking at the

Insights From the Field: Training Is More Than Onboarding

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I was recently on a trip to visit a manufacturing facility for one of our clients. My connecting flight didn’t arrive on time, which delayed my arrival and put me on a tight schedule.

Operational Readiness: The Precursor to Operational Excellence

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Following any tech transfer project, the subsequent startup of the manufacturing line is almost always full of challenges.

Frontline Quick-Service Restaurant Workers Favored Over Technology by Consumers

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"Chick-fil-A 'First 100' Bradenton" Credit: Robert Du Bois

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Labor demand is continuing to outstrip labor supply by a wider margin despite record job openings. The hospitality industry is just one industry taking hard hits, with some restaurants reporting temporarily closing or cutting hours due to the labor shortage.

Necessity Is the Mother of Customer Co-Creation

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Necessity is the mother of invention. And few things are more necessary to the success of an organization than customers. Leave that thought on the page, and we will return to it shortly.

What Employers Need to Give Their Remote Employees

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"Rachel test-driving solidworks" Credit: Sean Dreilinger

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Like it or not, work-from-home (WFH) is here to stay. This is not just a perk that employers might offer, but a requirement on which many employees, current and future, are demanding.

The Ambiguous Control Chart Trend Rule

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There are many control chart rules to detect special causes (i.e., out-of-control conditions). Although most of these rules are clear, the one that seems to befuddle most people is the rule about trends.

Ergonomic Microscopes From Olympus Improve Productivity

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You may work in a state-of-the-art lab, but do your ergonomic practices still linger in the 19th century?

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