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Overcoming Blockers to Digital Quality Management

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Change of any kind often requires a catalyst. This is particularly true in a business environment where the rule of thumb is to do things the way they’ve always been done.

Do Your Customer Experiences Feature Unicorns?

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Photo by Paul Bill on Unsplash
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‘I write children’s books because there are no unicorns in adult literature, and today’s world needs unicorns.” The quote came from renowned children’s book author Jackson Pearce at a weekend writers retreat sponsored by Georgia Writers Museum.

How AI Drives Innovation in Healthcare

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Artificial intelligence (AI) is revolutionizing the healthcare industry by enhancing decision-making capabilities, improving quality of care, and reducing costs.

The Time for Digital Transformation Is Now

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Digitalization is transforming all areas of life as well as existing business models. It’s enabling the manufacturing industry to implement its product ideas by taking advantage of technology trends such as generative design and intelligent models.

How a Purpose-Built eQMS Improves Compliance in Life Science Organizations

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Life science organizations depend on quality management systems (QMS) to improve products, minimize risks, ensure patient safety, and support regulatory compliance.

Why Manufacturers Are Integrating EHS and Quality

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Quality management and environmental health and safety (EHS) have traditionally existed as siloed processes and roles in most organizations. It’s easy to see why, given the forces that have shaped quality and safety during their history.

Four Practical Tips for Implementing a Preventative Maintenance Program

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(EstateSpace: Great Falls, VA) -- In uncertain economic times, finding ways to save money is more important than ever. When you think of your valuable assets, you may think of investments, such as stocks, bonds, or trusts.

Three Steps to Prevent Back Orders

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Optimizing inventory, like most problem-solving, requires a thoughtful process and a few steps. Naturally, the easiest way to prevent back orders is to always have a lot of inventory on hand. There are ramifications for not optimizing inventory, though.

How Important Is Your Call?

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Does this sound familiar? “Welcome to [insert company name here], the [corporate slogan or superlative]. All of our agents are busy serving other customers. Your call is important to us. Please stay on the line for the next available agent.

Technology Is No Substitute for Service

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A couple of years ago, my wife decided to surprise me by taking me over to our local Tesla dealership so I could test drive a Tesla. We put a deposit down to hold our place in line, and two months later took delivery of a Model Y Performance.

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