If you have a new business idea, I’m excited for you. If you ever want to get it off the ground, however, be sure you have a problem. A real problem. I know that sounds cryptic. Allow me to explain.

Since generative AI went mainstream in 2023, it has inspired an equal measure of hype and fear.

So far in this series our focus has remained on statistical process control (SPC) in manufacturing.

Quality consistently ranks among organizations’ foremost competitive priorities; it’s a prerequisite for success in the global marketplace. Firms that want a competitive edge do it by delivering products that meet customer needs and function as intended.

By eliminating low-value work from your life, you can focus on more important things. Get rid of difficult customers and focus on driving your business instead.

Today’s quality leaders in the life sciences industry have nearly impossible charters. Long-term trends and sudden black swan events in combination can hinder an organization’s ability to exert control over product quality.

Unlike the traditional engineering process of designing a part, product, or component from the ground up, many times in life we need to start with an existing item and work backward to solve a problem.

Your legal department is screwing up. Royally.

Traditionally, quality management in the pharmaceutical industry has strayed away from artificial intelligence (AI) for fear of setting it loose with such sensitive information.

When it comes to customer service, few companies do it better than the UPS Store, Chick-fil-A, and REI.