One of the arguments against journey mapping I often hear is that it’s an exercise in futility. You map. You put it on the wall. Nothing changes. To that I answer, “You’re doing it all wrong.”

Big data seem to be all the rage in healthcare, but from the perspective of a frontline clinician, they miss the mark. The clinical enterprise is the realm of small data. That’s because small data are directly related to patient care.

In the medical device industry, one absolute—which shows no signs of abating—is the need to maintain documentation.

When you peel back the layers of causes leading to serious FDA enforcement action, it comes down to a handful of fundamental reasons.