A Look at Risk Management in the World of Dating
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Have you ever had a date like this? Consider a Bow-Tie analysis. Credit: Dark Sevier
Three Reasons Why Customers Are Not Always Right
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Setting customer expecations is important to good customer service.
Credit: Oregon Department of Transportation
Grace: Honor Your Customer
I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott