Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Sati
“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.
Cuisinart launched a product safety recall in December 2016 of about 8 million food processors
The mismanagement of bet-the-company business crises has become pandemic. Consider just the most recent examples.
Delivering innovative service that sparkles
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Safe products are good for the consumer, good for the manufacturer.
Credit: Jim Makos
Two words no manufacturing organization wants to hear: product recalls. By their very nature, product recalls are unpredictable events.
There are a lot of obstacles between you and customer loyalty
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The many “truisms” of customer loyalty lore are mostly a set of mythologies to deceive the gullible and exploit the innocent. Let us explore these mythologies and then talk about best practices for customer satisfaction and customer loyalty research.
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