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How to Gather Quality Data to Inform Truly Effective Decision Making

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Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome.

3Q: Evaluating Skills, Education, and Workforce Training in the United States

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As part of the MIT Task Force on the “Work of the Future’s” recent series of research briefs, MIT professors Paul Osterman and Kathleen Thelen highlight the critical role that skills, education, and workforce training play in providing pathways to employment for low-

A Lean Management Road Map to Build a More Proactive Game Plan

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Research has shown that during economic uncertainty, companies that find a balance between reducing resources to survive and investing in key areas for growth will fare better through the recession and beyond.

How to Build a C-Suite in Less Than Two Years

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In 2017, Indonesian state-owned giant Pertamina had two ambitious strategic objectives: Transition from oil and gas to a more diverse portfolio, including renewables; and entrench itself deeper in the global market.

How to Listen and Ask Questions for Effective Teamwork

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During the course of helping organizations and teams develop more effective ways of working, I have found that many of the obstacles to delivering value quickly to customers originate from mental models and assumptions that have been internalized.

The Good and Bad of Measuring Worker Output in Real Time

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In the summer of 2014, Aruna Ranganathan was doing postdoctoral research at a garment factory in Bangalore, India, when she noticed that some worker stations—but not all—were equipped with radio-frequency identification (RFID) technology, a tool used to quantify work

Creating a Culture of Security

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October happens to be (among other things) Breast Cancer Awareness Month, Dental Hygiene Month, National Bullying Prevention Month, and my personal favorite, National Pizza Month. Plus, it’s Halloween! But I digress. We’re here to talk about cybersecurity.

From General Manager to Chief Human Relations Officer

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In 2005, Fast Company published the now famous article, “Why We Hate HR.” Echoing a popular workplace belief, the authors asked why HR was broken and how it could be fixed.

It Wasn’t the End of the World But Sure Felt Like It

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I took a drama class in college. It was fun; we studied famous plays, practiced dialogue and performed scenes.

How to Make the Most of a Chief Sustainability Officer

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A novelty in the C-suite not so long ago, the chief sustainability officer (CSO) is fast becoming a fixture in companies of note as climate change and inequality increasingly dominate global attention.

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