The Otherness of Others
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The unconsciousness in you—the ego
Use a SIPOC Matrix to Deploy ISO 9001:2015 Clause 4.4
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A SIPOC conformity matrix offers quality management systems (QMS) a one-stop resource for information.
Innovation Is About Finding and Discovering
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You may need to find new people who are willing to explore and discover when everyone else says they’ll sail off the map.
How’s Your Service Scenography?
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Gas Station Charlie retrieves money at the pump
To Really Help U.S. Workers, We Should Invest in Robots
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Robots are getting cheaper, and more people are programming them.
The Biggest Obstacle: Leading vs. Managing
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Managing keeps things on an even keel. People must be led.
MTBF and Mean of Wearout Data
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Why would anyone would want to calculate the mean of a set of failure data in the first place?
A conversation the other day involved how or why someone would use the mean of a set of data described by a Weibull distribution.
Which Is the Most Important Step in PDCA?
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Soooo... what do you guys think? Plan, do, check or act?
Three Scenarios for Financials-Based Improvement
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‘What's of most interest to you is how your business processes interact with the industry problems and problems of individual clients.’