MTBF use and thinking is still rampant. It affects how our peers and colleagues approach solving problems, and there is a full range of problems that come from using the “mean time between failure” (MTBF) metric.

Those of us who care about communication accuracy in the workplace—which should be all of us—cringe at the idea of using something like Facebook or Twitter to communicate with co-workers.

I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott

Why is employee engagement at an all-time low? Why is turnover as high as it is? Why are employees constantly looking for better opportunities?

Speaking at the 2003 Shingo Conference, Guy Briggs, general manager of North American operations for General Motors lamented, “We spent the 1980s ‘counting robots’ before we realized that it’s people that make the difference in our business.”