Wharton professor G.

Do you see the limitations and over-hyped expectations of today’s approach to artificial intelligence (AI)?

Whether you deal with hydraulic or pneumatic seals such as wiper seals, or other types of seals and O-rings on gearboxes and other mechanical equipment, seals must be a

We need instant adaptability to the new skill sets in the unknown future of work. The Covid-19 pandemic is a prime example of how change is accelerating and requiring us to adapt quickly.

When bringing technologies into the workplace, it pays to be realistic. Often, for instance, bringing new digital technology into an organization does not radically improve a firm’s operations.

Price discounts and other promotions on consumer goods can boost a product’s sales in the short term, but that same strategy may destroy a brand’s equity, according to research from Carl Mela,

Customer complaints about service or food safety, and general quality incidents for delivered products, are bound to happen. It’s how brands use these incidents to further enhance product quality and the customer experience that matters.

Owning and operating a top-quality manufacturing business comes with a multitude of challenges.

In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.

First published June 7, 2021, on MIT News.