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Reliably and Repeatedly Deliver Good Customer Service

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‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”

Ten Ways to Improve Safety at Your Facility

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According to “The 2022 State of Employee Safety Report,” 79 percent of employees say they’re concerned about their health and safety at work.

Use Neuroscience to Build ‘Chemistry’

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It’s a perfect storm. Just as senior leaders have become overwhelmed with demands and crises too numerous and powerful for any one person, a new study from Korn Ferry and Harvard finds that the majority of teams—so vital to business success—are ineffective.

Labor Challenges Drive Packaging Automation

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The business challenges of the past few years—labor shortages, supply chain disruptions, and inflation—have accelerated the long-term trend toward automated packaging operations.  All types of manufacturers and distributors, including food and beverage, pharmaceutica

Using Failure to Succeed

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When MasterControl hosted the Masters Summit 2022 in Salt Lake City, Quality Digest CEO Jeff Dewar was one of the panelists.

Process Verification vs. Process Validation

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In a highly regulated industry like medical technology, manufacturing processes must undergo either process verification or process validation to ensure they’re consistently producing the correct result. The question is, which one should you use?

How to Integrate Junior Staff Without an Office Culture

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Shortly before the layoffs at Salesforce,

How to Diversify Your Workforce Talent Pools with Intention and Maximize Results

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If you feel like there are fewer workers to be found these days, rest assured—you are correct.

My Life As a Plumber

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Credit: Harry Hertz
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It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it.

Working Toward a Net-Zero Logistics Sector

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The World Economic Forum’s annual meeting last month saw the launch of new guidance to support the logistics industry on its journey to net-zero emissions.

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