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Cheerful Chatbots Don’t Necessarily Improve Customer Service

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Photo by Elisa Ventur on Unsplash
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Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be “delighted” to help. Once the bot creates the new order, it says it’s “happy” to resolve the issue.

How Does Work From Home Measure Up?

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When I started working from home in 1998, it wasn’t by choice. I was writing for a major record label that decided—in so many words—that I was like a painting that didn’t go with the furniture. (Fine. Know what you get when you play New Age music backward?

Apprenticeships: Five Things We Learned in Germany

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I’m sure you’ve heard the buzz around the German apprenticeship system—but does it really live up to the hype?

Don’t Wait for Laws to Protect Medical Devices

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Nearly a quarter of surveyed healthcare cyberattack victims experienced increased mortality rates following a data br

Sustainability Will Never Improve Unless We Empower Suppliers

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During the early 2000s, I was a recent software engineering graduate. Along with a friend and fellow graduate, I landed some project work with a major pharmaceutical company. The CEO, who had just signed up to the U.N.

The Business Case for Promoting the New Boosters

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One of the key stakeholders in stakeholder capitalism is the employee. You could argue that the employee is the key stakeholder, because without employees you’d have no stakeholders at all.

Why Employers Should Embrace Competency-Based Learning in Cybersecurity

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There’s a growing movement to increase competency and skills-based education and hiring practices in both the public and private sectors.

Manufacturing Doesn’t Have a Hiring Problem. It Has a Retention Problem.

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Consider these two pieces of recent industry data: (1) 75 percent of the workforce will be millennials by

An Automated Way to Assemble Thousands of Objects

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The manufacturing industry (largely) welcomed artificial intelligence with open arms. Less of the dull, dirty, and dangerous? Say no more.

The Tools You Need to Connect Legacy Machines to Digital Platforms

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Getting the most out of your older capital equipment is a priority for any manufacturer. Luckily, the technology needed to bring legacy equipment into the internet of things (IoT) is readily available.

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