Operations Article

Ruth P. Stevens’s picture

By: Ruth P. Stevens

Business marketers have much to gain from retention marketing. Business customers tend to be fewer in number, and each is more valuable—meaning you can’t afford to lose even one. But how do you keep your customers active and buying from you, vs. the competition? How do you prevent defection?

Let’s look at seven strategic approaches to retention marketing that, in judicious combination, can enhance the retention of the business customer base and, in turn, drive additional revenue and profit.

Paul Lachance’s picture

By: Paul Lachance

When it comes to asset management and facility management, everyone within an organization is affected by breakdowns and downtime. That means employees from the CFO to the environmental health and safety (EHS) director to the plant engineer should be involved in maintenance.

Katherine Watts’s picture

By: Katherine Watts

While at the National MACRA MIPS/APM Summit in Washington, D.C., I heard much discussion centered on how to create and implement strategies that pay physicians fairly, while controlling spending in the Medicare program. It’s a question we’ve wrestled with for almost 20 years and a challenge we must solve.

Matthew Muller’s picture

By: Matthew Muller

I have been inspired to write this article after learning about Joseph Juran and understanding the effect he has had on our society. I started working at Juran Global about six months ago, and since then I’ve had several friends and past colleagues reach out to me with questions like, “What is Juran?” and “What do you guys do?” I figured this would be the best place to explain why our organization exists.

Patrick Nelson’s picture

By: Patrick Nelson

I love turnaround stories about teams that break down barriers to reach their full potential.

Elisa K. Spain’s picture

By: Elisa K. Spain

Most of us who have been in leadership roles for awhile understand the importance of delegating. It’s simply a matter of leverage: The more we delegate, the more gets done. But sometimes we get confused. We think we are delegating, when in fact, we are abdicating. What’s the difference?

Delegate: To entrust a task or responsibility to another person. Abdicate: To fail to do what is required by a duty or responsibility.

Ryan E. Day’s picture

By: Ryan E. Day

Sponsored Content

Everything, it seems, has a vulnerability. For werewolves, it’s silver bullets. For Superman, it’s Kryptonite. For manufacturing—it’s rework. Rework means loss of throughput, which means loss of profit, which can mean death by a thousand rewelds. But, just as silver bullets can be dodged, and Kryptonite can be avoided, much rework can be prevented by adopting appropriate technology.

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