Editor’s note: This is an excerpt from Manufacturing Money (Amazon Digital Services, 2015) by Jason Furness and Michael McLean.

Larry was clearly angry. Carl had used his tools (again) without asking, and even worse, hadn’t returned them (again). Larry told me he had given Carl some “tough feedback.”

Let’s say you’ve found the perfect mix of people to staff your new project. They get along great together. They’re all top performers in their respective fields. They’re all gung-ho to get going. But then something happens.