My wife, Carole, just gave me a shirt emblazoned with, “The good thing about science is that it’s true whether or not you believe in it.” It reminded me of an important phenomenon that has been lately grabbing my attention.

Pulling out of a country is an expensive proposition for a multinational firm, but it is sometimes required for the corporate bottom line. If the host country changes laws or even expropriates a subsidiary, it is often time to leave or divest.

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Is it just me, or does it seem like businesses are actually trying to outdo each other in poor customer experience? Now, I don’t want to be misunderstood, so let me be as clear as I can.