In the 2015 movie The Intern, Robert De Niro starred as a 70-year-old widower who returns to the workforce as an underappreciated and seemingly out-of-step intern working for a young boss played by Anne Hathaway.

To effectively solve problems, you must first understand the question being asked and why it’s important to your stakeholder. Without clarity on why your stakeholder cares, the recommendation you generate might be useless.

Fear. Anxiety. Stress. Anger. Not exactly the emotions we’re hoping to invoke in our employees, right? Not exactly the key to motivational management, anyway.