No News is <i>Not</i> Good News
In the Six Sigma world, we give a lot of lip service to the importance of the customer; we even have an official name for it—voice of the customer, or VOC.
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When organizations decide to deploy a Six Sigma initiative, there are several foundation stones requ
I read an Keeping It Real
I was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we wThe Balanced Scorecard and Beyond
We examined the practices and major problems that can easily occur in the use of balanced scorecards in the June 3 issue of InsideSixSigma.The Balanced Scorecard and Beyond
We examined the practices and major problems that can easily occur in the use of balanced scorecards in the June 3 issue of InsideSixSigKeeping It Real
I
was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we want it—you know, aim high to hit low.” This set off one of my rants, and I thought I would sh
The Balanced Scorecard and Beyond
Over the years, scorecards have progressed through many changes, good and bad.Six Sigma and the Corner Office
I thought this month we would get away from the stats of the last few columns. Hey, quiet down! How can anybody read over all that cheering?