I like the plan-do-check-act (PDCA) cycle for three reasons: It’s simple, it provides a pathway for teaching, and it works.

Are you tired of hearing people say that change is the only constant? I think we all need to keep saying it to remind ourselves that we must be ready to keep changing. But here’s the rub: How do we make change stick?

I have as many bad customer-service experiences as the next guy, with health care and other businesses.

My dog, Bailey, has a sensei—a dog-obedience trainer.

In part one of this series, we considered the pros and cons of pressure-decay testing.

(AMT: McLean, VA) -- June U.S. manufacturing technology consumption totaled $241.47 million, according to The Association for Manufacturing Technology (AMT) and The American Machine Tool Distributors’ Association (AMTDA). This total, as reported by companies participating in the U.S.

Although he’s not one for clichés, Rus Emerick, process improvement specialist at Schneider-Electric, endorses this one: “The whole is greater than the sum of its part

Here it is, one week into August with loads of summer days still staring us in the face, and yet the “back to school” ads have been popping up for weeks.

(NIST: Gaithersburg, MD) -- A wrench or a screwdriver of a single size is useful for some jobs, but for a more complicated project, you need a set of tools of different sizes.

The recession has been an extremely disruptive event for many organizations.