Ask almost anyone what is the No. 1 requirement for Six Sigma success, and he will say: top leadership commitment.

There’s good news and bad news about the United States’ ongoing deficit and debt problems, according to high-profile economists who discussed the subject recently at Massachusetts Institute of Technology (MIT).

My wife and I were waiting near the departure gate at a miniature regional airport in Louisiana when the announcement blared: “Due to weather in Atlanta, your scheduled flight will not be disembarking for 15 minutes.” Dismayed by the news, we exchanged worried lo

A series of groundbreaking case studies by the International Organization for Standardization (ISO) and partner organizations shows that implementing standards can provide economic benefits from between 0.5 and 4 percent of companies’ annual sales revenues.

Igor Centric, CEO of Dysfuncompany of America Inc., is lolling behind his desk with his legs crossed on top of it. He is staring up at the ceiling with his hands clasped behind his head.

Reflection, or hansei in Japanese, is a critical part of lean. Without purposeful reflection it is difficult to improve our value streams, processes, or ourselves.

Under pressure from all sides, the beleaguered Food and Drug Administration (FDA) keeps announcing new reorganization initiatives, name changes, and all sorts of stuff that would be funny if it was scripted by the same team handling Steve Carell’s departure from

We are told that St. Peter has the keys to the kingdom of heaven, and that he stands in front of a wrought iron gate only allowing in certain people who have lived exemplary lives.

Frederick the Great stated that a general who tries to defend everything defends nothing.

Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a recent report by the American Customer Satisfaction Index (ACSI).