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Cost Reduction ≠ Cost Advantage

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An excellent article by Donald Wheeler on the economic cost of quality, “What Is the Zone of Economic Production?” gave me pause to consider the strategic implications of

Cost Reduction ≠ Cost Advantage

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An excellent article by Donald Wheeler on the economic cost of quality, “What Is the Zone of Economic Production?” gave me pause to consider the strategic implications of

<em>Let’s Make a Deal</em> Meets <em>Deal or No Deal</em>

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During the late 1990s, Marilyn vos Savant, holder of the Guinness Book of Records’ highest recorded IQ of 228, received an avalanche of hostile responses, many from Ph.D.s in math and statistics, when she correctly solved the controversial “Monty Hall Proble

Rowers, Passengers, and Swimmers

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I was asked about 15 years a

<em>Let’s Make a Deal</em> Meets <em>Deal or No Deal</em>

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During the late 1990s, Marilyn vos Savant, holder of the Guinness Book of Records’ highest recorded IQ of 228, received an avalanche of hostile responses, many from Ph.D.s in math and statistics, when she correctly solved the controversial “Monty Hall Proble

Rowers, Passengers, and Swimmers

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I was asked about 15 years a

Root Cause Analysis: Helping Us Understand Why Things Go Right

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Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

Root Cause Analysis: Helping Us Understand Why Things Go Right

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Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

The Power of Voice: Managers’ Vocal Cues Influence Company Performance

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(Duke University: Durham, N.C.) -- Want the inside track on predicting a company’s profitability and stock returns for the next six months? Listen closely to the CEO.

A Statistician’s Favorite Answer: ‘It Depends,’ Part 2

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When teaching the I-chart, I’m barely done describing the technique (never mind teaching it) when, as if on cue, someone will ask, “When and how often should I recalculate my limits?” I’m at the point where this triggers an internal “fingernails on the blackboard”

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