I greatly believe in training. I have been fortunate to work in businesses that also believed in having trained and qualified professionals in their organization.

We ran a contest recently asking readers to reshape some of the words they use every day, and the results were both surprising and funny.

Many appliance, big box, and other stores recommend the purchase of extended warranties to go with consumer electronics. They are available for automobiles as well, but they are rarely if ever cost effective.

Often a firm is confronted with the key question of whether the quality of its products and services should be improved.

Have you ever had one of those days where confusion reigns and as each hour ensues, you find something new to dwell on that absolutely drives you nuts? Well, I just had one of those days. It started this morning as I was out for my daily five-mile run.

Whenever we present capability indexes the almost inevitable follow-up question is, “What is the fraction nonconforming?” What this question usually means is, “Tell me what these capability indexes mean in terms that I can understand.” These questions have resulted i

The National Institute of Standards and Technology (NIST) has released a suite of green tea reference materials to help manufacturers evaluate the composition of their products and assure researchers of the accuracy of analytical methods for studying the human hea

“We can do better” was the underlying takeaway message from the 15th annual Mayo Clinic Quality Conference. This year’s theme was “Creating and Paying for Value in Health Care.”

Last month I wrote an article entitled “Being Comfortable in a World of Never-Ending Change.” Editor in Chief Dirk Dusharme and I also covered this story on t