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Lean Management Systems and Mysterious Performance Metrics

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Among other things, an effective lean management system drives process adherence and process performance. The daily accountability portion of the system includes brief tiered meetings with the stakeholders.

Book: <em>The Enemies of Excellence</em>

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The Changing Game of Service Quality

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Caveat emptor or “let the buyer beware” is a long-used phrase familiar to consumers. Your ability to get good service is proportional to your knowledge.

Persuasive Speech: How We, um, Talk Sways Listeners

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Want to convince so

Barry Salzberg on Leadership as ‘the Norm, Not the Exception’

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Barry Salzberg, CEO

CMSC 2011 to Feature 26 Technical Papers on 3-D Metrology Applications

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(CMSC: Benbrook, TX) -- The Coordinate Metrology Society (CMS) has chosen 26 technical white papers to be presented at its annual Coordinate Metrology Systems Conference (CMSC), scheduled for July 25–29, 2011, at the Arizona Biltmore Ho

Book: <em>The Basics of Process Mapping, Second Edition</em>

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Intertek Acquires Moody International

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(Intertek: Boxborough, MA) -- Intertek, an international provider of quality and safety services, has acquired Moody International, a worldwide technical services organization dedicated to reducing clients’ risks by providing technical inspection services, staffing services, consulting and traini

Automotive Centre of Excellence Testing Facility Takes Shape

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Only months away from opening as the first research, development, and innovation center of its kind, the Automotive Centre of Excellence (ACE) is taking shape on the Oshawa campus of the University of Ontario Institute of Technology (UOIT).

Unsung Hospital Heroes

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About six years ago I was meeting with a clinical team to kick off an early improvement effort at their hospital. We began with a reflection on the problems with traditional business management practices.

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