Have you ever had one of those days where confusion reigns and as each hour ensues, you find something new to dwell on that absolutely drives you nuts? Well, I just had one of those days. It started this morning as I was out for my daily five-mile run.

Whenever we present capability indexes the almost inevitable follow-up question is, “What is the fraction nonconforming?” What this question usually means is, “Tell me what these capability indexes mean in terms that I can understand.” These questions have resulted i

The National Institute of Standards and Technology (NIST) has released a suite of green tea reference materials to help manufacturers evaluate the composition of their products and assure researchers of the accuracy of analytical methods for studying the human hea

“We can do better” was the underlying takeaway message from the 15th annual Mayo Clinic Quality Conference. This year’s theme was “Creating and Paying for Value in Health Care.”

Last month I wrote an article entitled “Being Comfortable in a World of Never-Ending Change.” Editor in Chief Dirk Dusharme and I also covered this story on t

How do organizations confirm that supplier products comply with critical quality standards? For the most part, companies rely on inspectors to check incoming materials.

The customer is always right. Everything we are taught about customer satisfaction is intended to keep us focused on this one principle, and we need to keep this in mind whenever we deal with the customer.

Lean, Six Sigma, and quality provide a set of tools and a framework for achieving excellence in any process.

Reverse engineering and 3-D scanning are often considered synonyms.