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The Cost of Quality Might Sink Us!

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This is a call to action for all quality professionals, for Baldrige winners, for Baldrige applicants, for Baldrige examiners, for state quality award winners, for state quality award program directors and their staff, and anyone who values the impact that the Malc

Voice-Picking Technology Helps Improve Quality in Order Fulfillment

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Process requirements for catalog and online fulfillment centers are quite distinguishable from brick-and-mortar retailers.

The ‘Teeth’ of FDA’s Food Safety Law

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The Food Safety Modernization Act (FSMA), signed into law by President Obama in January 2011, has been called “historic” because it puts the focus of the Food and Drug Administration (FDA) on prevention—working to ensure that unsafe foods are not distributed in the f

Planning the Research Study: Part 2

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Let's face it—many industrial researchers, including Six Sigma Black Belts, do a terrible job of planning the research they need to do to perform their jobs efficiently. See that guy over there?

Customer Advocacy Behavior Measurement: Part 2

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There is a strong recognition that customer service is especially important in the branded experience. Service is one of the few times that companies will personally interact with their customers.

Reverse Engineering Key Impeller at Hydroelectric Plant

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Engineers from NVision Inc., using the company's HandHeld scanner, were able to quickly reverse engineer a large impeller for a major hydroelectric facility, sparing the facility what would have been an extended shutdown had they needed to produce a replacement impel

Customer Advocacy Behavior Measurement, Part 1

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The word “advocate” has French and Latin origins. It has multiple applications, including legal, political, social care, and marketplace.

How to Improve the Quality of U.S. Education

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It seems that you can't pick up a newspaper today (yes, I still get one) without reading a story about the sorry state of education in the United States. Why has the quality of our educational system slipped? Why can't Johnny read?

Are You a Quality Punk?

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In the mid 1970s to mid 1980s the Punk movement was an intensely bright burning star that fizzled out just as quickly as it came in. As I understand it, the Punk movement was the antidote to the excessive color and pageantry of the Glam Rock scene.

Data Collection: Measure It, Fix It

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With a heavy focus on research and development, and innovation, Eltek Valere develops and manufactures advanced electronic power supplies.

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