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Consultancy Invaders

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They come trendily dressed, grinning and baring their teeth. They are equipped with the latest electronic tools. And they are forever hypnotizing you into believing that they come in peace.

SpaceX Case Study

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For the better part of five decades, commercial access to space has been limited by the high cost of flight operations. However, Space Exploration Technologies Corp.

Guinness, t-Tests, and Proving a Pint Tastes Better in Ireland

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I couldn’t wait to get to the Guinness brewery after landing in Dublin.

The Circle System

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There are three fundamentally different systems for eliciting collective intelligence in a large organization: the triangle, the box, or the circle.

My Toyota Dilemma, Part Two

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Last year I wrote a column titled “My Toyota Dilemma,” what I considered a nice little story about how I, an avid fan of the Toyota quality principles, didn’t actually own a Toyota,

Two-Week ROI on Machine Vision Systems?

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Although the many logistical aspects of product assembly make the welding stage of manufacturing inherently challenging, assembling products in high-mix environments is particularly demanding, since several different product models are processed every day.

What I Learned from Treating Childbirth as a Failure

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Story update 5/31/2012: Joel Smith and his wife Silvana are the proud parents of a new baby girl, Juliana Garcia Smith, born May 23, 2012.

Airport Avatar Enters Brave New World of Customer Service

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Travelers coming through New York’s three airports—La Guardia, JFK, and Newark—might soon feel the need to double check that they aren’t walking through the set of a science fiction movie.

Dumb It Down or Simple It Up?

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At the ASQ World Conference held in Anaheim last week, I ran into my old friend Jack Revelle, author of many SPC books and videos.

A Turning Point for U.S. Manufacturing

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In the United States, factories produce about 75 percent of what the country consumes, but the right decisions by both business and political leaders could push that to 95 percent, say University of Michigan (U-M) researchers.

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