You check into a high-end hotel for an exorbitant fee. You are tired, thirsty, and you want a drink of water. Either you find no water or the bottled water costs an additional $5.50.

Fourteen months ago, I changed careers.

Although Quality Digest often has in-depth articles about the nuances of control charts, I’ve found that many beginners are at a loss to figure out how to organize their data, especially in service industries such as health care, hotels, and food.

Last month in “Exact Answers to the Wrong Questions” we looked at how we can compute useful limits with as few as six to 10 values.

In a busy laboratory at the Fuller E. Callaway Jr.

Lean transformations might be easier if we possessed some measure of the sixth sense—extrasensory perception (ESP).

By now, the story is familiar: On Aug. 5, 2010, 33 miners were trapped 2,000 feet below ground at the San Jose mine in Chile’s Atacama Desert.

To remain the valuable business system that it currently is, ISO 9001 needs to continue to evolve, ensuring that organizations of all sizes, complexities, and locations see a clear connection between their strategic objectives and their quality management system (QMS

A new book on strategy recently crossed my desk, and I have to say it is an excellent read.

Banner Medical is committed to an ambitious approach to quality assurance, one developed specifically for the evolving, critical needs of the medical device industry.