The title of this column reflects what has been my guiding philosophy ever since my first managerial position. And I truly believe that the statement is accurate.

Everyone in the quality profession has heard the term “NIST traceable.” Having calibration traceability to the National Institute of Standards and Technology (NIST) is desirable for most measurement devices.

Some 147 years ago, Milliken & Co. was selling woolen goods manufactured in New England; it soon expanded to represent the cotton mills of the southern United States.

Why don’t more women enter the male-dominated profession of engineering? Some observers have speculated it may be due to the difficulties of balancing a demanding career with family life.

It’s getting to be an almost daily mantra for me to say, “We live in exciting times, and they’re getting more so every day.” Although the term “exciting” is usually associated with joy, it can be a double-edged thing.

In “Close the Loop with the Customer, Part One,” we left off with Amla, the CEO of a large company, laying down what he called “commandments” for dealing with any problem bro

Sometimes, customer issues or complaints get tagged as “resolved” without actually resolving them from the customer’s perspective. At times, the customer doesn’t even know that their complaint has been tagged as resolved because no one from the company told them.

My husband said to me the other day, “You talk about being lean all the time, but your email in-box is definitely not lean!”

Memory devices based on magnetism are one of the core technologies of the computing industry, and engineers are working to develop new forms of magnetic memory that are fas

You check into a high-end hotel for an exorbitant fee. You are tired, thirsty, and you want a drink of water. Either you find no water or the bottled water costs an additional $5.50.