I’m a relative newcomer to government work, having joined the Food and Drug Administration (FDA) about 18 months ago after decades of being a journalist.

During the past two to three years, The Center for Excellence in Operations has been developing new, nonlinear approaches to improvement within the transactional improvement space.

Jerry, the president of a company that manufactured precision machine parts, noticed that the business environment had changed dramatically during the past four years.

In yet another step toward the realization of a practical quantum computer, scientists working at Princeton and the Joint Quantum Institute (JQI) have shown how a major hurdle in transferring information from one quantum bit, or qubit, to another might be overcome.

Enterprise quality management software (EQMS) can play a vital role in both analyzing and reducing the cost of qualit

Well, it’s finally happened. The late-night unsolicited phone calls, the lawn signs, the brochures that clogged our mailboxes, and the interminable television and radio commercials have come to an end.

Many manufacturing facilities use equipment that contain rollers, idlers, press drums, and web-handling systems, and their alignment has a major effect on their efficacy.

Integration is a broad term used in quality circles to describe anything from manually merging data output from two different systems, such as material requirements planning (MRP) and statistical process control (SPC), to commanding programmable logic controllers (PL

Remember the early days of TQM? When I present to healthcare audiences, all I have to do is mention “lab turnaround time” to get a collective groan and smile.

In order to assess how well you have served your customers, you must first understand their needs and expectations. It’s impossible to gather meaningful data if you aren’t asking the right questions.