After 30 years with a bank and 10 years as director of a state quality award program, I retired from the work force in 2003 and have never looked back.

Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released by the American Customer Satisfaction Index (ACSI).

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In this episode, Sheriff Andy Taylor uses cars and parking spaces to explain process capability to Deputy Barney Fife.

Which is better, a standing workstation or a seated workstation? This is a common question, yet there is no simple answer. Sitting vs.

I wrote what follows with ISO 9001 and its derivatives in mind because these are the standards I’m most familiar with.

Whereas “big data” will make organizations smarter, open data will be far more consequential for increasing revenue and business value, according to Gartner Inc.

A s you may be aware, causality is critical in strategy execution.

I went canoeing last week with my 13-year-old son, Ben, on the boundary lakes between Minnesota and Ontario.

ISO 14001 originated in the 1990s, and ISO 50001 is even newer. The basic and easily understandable concepts behind them have, however, been around for more than 100 years.