In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the wants, needs, and concerns of all aspects of an enterprise.

Gauging fixtures are a staple in many metrology labs and assembly lines. They offer a fast, easy, and inexpensive way to determine if a measured part passes tolerances.

Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual.

Two federal agencies have teamed to create the first-ever system for linking accurate assessments of risk from wildland fires to improved building codes, standards, and practices that will help communities better resist the threat.

It’s better to have a terrible manager than a good-enough one,” says Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel (ALJ), one of the biggest companies in the Middle East.

Underwriters Laboratories (UL), a global safety science company, has released its annual global survey on manufacturers’ and consumers’ perceptions of products, whether they are making and selling them or buying and consuming them.

The vital supply chain networks used by companies are expanding and evolving at an unprecedented pace.

Great leaders are passionate. They possess an absolute love for what they do.

More than 30 years ago, I became aware of the power of statistical process control (SPC) and what we used to call control charts (now called process behavior charts).

CEOs and managing directors worldwide are increasingly recognizing the link between certified management systems and the success and survival of organizations.