Years ago, William Rowden and I owned a business. In that business we wanted to build amazing software for our clients, and we adopted several practices to help us do this.

Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still

(Ideation International: Farmington Hills, MI) -- Everyone is excited about becoming more innovative these days. Quality Digest columnist H.

Everyone has a passion, whether it involves biking the toughest roads or collecting Star Wars figurines. Mine is travel.