We need to think about redefining work. Until we—anyone who wishes to bring about organizational change—redefine the actual value-creating work of the business, we haven’t made any changes that are meaningful.

The new ISO 9001, scheduled for publication in late 2015, introduces the term “knowledge.” As knowledge was not addressed by the previous version of ISO 9001, the depth of this topic and the approach to it are new.

Great leadership quotes inspire and guide us. They become part of our mainstream language and are instilled into our culture. We accept them as a reflection of the ideal, aspire to live them, and use them when teaching others about leadership.