I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service.

Two job seekers apply to be a sales representative. They have similar names, educations, skills, and levels of experience.

(Sandvik: Stockholm) -- Sandvik Manufacturing Solutions focuses on software and software-enabling hardware solutions to help customers automate and optimize their manufacturing processes.

(NIST: Gaithersburg, MD) -- The U.S.

Management goals commonly include maintaining harmonious work environments that make employees happy and motivated. But how do you achieve this when people don’t get along? “Sort it out on your own” is no longer an option when employees are in conflict.

The Madison, a historic hotel overlooking the Mississippi River in Memphis, Tennessee, was rebranded into a modern hotel. It was, in some ways, a sad event.

(Marposs: Auburn Hills, MI) – At the International Manufacturing Technology Show in Chicago in September, Marposs demonstrated its Protomar Mini measuring gauge, capable of pre-, in- and post-inspection specifically designe

(ORNL: Oak Ridge, TN) -- A new technology to continuously place individual atoms exactly where they are needed could lead to new materials for devices that address critical needs for the field of quantum computing and communicatio

Interviewing for a new job is an exercise in humiliation, fear, and confusion. Whether you’re interviewing for a job at a new company or just changing roles at your present employer, the process is nauseating.

Manufacturing Day (MFG Day), held on the first Friday of October every year, is a great opportunity for manufacturers to address workforce challenges.