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What to Do When Reality Smacks You in the Face

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What happens to nine-ton elephants and two-ton cages?

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The CEO rejected my proposal by explaining, “Susan, your problem is you keep creating nine-ton elephants for two-ton cages.”

Inside Quality Digest Live for May 19, 2017

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The episode of QDL from this past Fri., May 19, 2017, offered a wonderful example of Dirk geeking out about NIST and innovation in metrology, not to mention a great interview and a delicious take on the power of chefs as leaders.

Brutal Prioritization

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If your house is on fire…
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During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through challenging times with your sanity intact.

Data-Driven Medicine

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Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction

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“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.

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The Amazing Hidden World of Metrology Technology

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United States Patent and Trademark Office
Credit: Geoff Livingston

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When Company Values and Actions Collide

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Make sure that you know what you stand for—and be prepared to act

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It’s usually a prescient sign that it’s not going to be a great meeting when two women walk into your office and one is trembling while the other is on the verge of tears.

A New Gold Standard for Measuring Industrial Materials

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Growing a Culture of Quality in China

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Low-volume manufacturing and prototyping from the UK to Dongguan; the rise of Star Rapid

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Gauging Gage, Part 2

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If you’re able to collect more data, then increasing the number of parts used remains your best choice

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Pagination

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