Some 20 years ago, my colleague Chau Tran and I developed a way to simulate the trajectories of millions of basketballs on the computer.

Schools in our nation seem to be under siege from lone shooters, bullies, disturbing phone calls and emails, and the occasional bomb threat. It’s a sad state of affairs when armed guards and metal detectors become as common as whiteboards and backpacks.

There’s probably few activities that corporate folks enjoy less than corporate training. For most it’s guaranteed to be a slog, or a review of policies and procedures rarely used and important only to a specific team or set of circumstances.

Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now?

This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered: