Recent surveys point to increasing frustration and, frankly, exha

Serge faced a conundrum. One of his business partners was in a legal dispute with Serge’s father, Charlie, and asked for his help. Serge knew that his father was prone to suing everyone who crossed his path—including family members.

When Mary started with the company, she was enthusiastic, energetic, and consistently the top salesperson on the team. She got along well with her co-workers and was known for her superior customer service skills. But over time, something changed.

Understanding the distinction between document management and knowledge management is vital to operational excellence.

Alot has changed at the National Institute of Standards and Technology (NIST) during the past 120 years. For one thing, we were known as the National Bureau of Standards for the first 87 years of our existence.

The terms “customer-centric” and “customer-centricity” get thrown around a lot; oftentimes, it’s quite clear that they’re being used out of turn. I believe “customer-centric” is often confused with “customer focus,” but the two are very different.

Inspection sounds simple. Screen out the bad stuff and ship the good stuff. However, measurement error will always create problems of misclassification where good stuff is rejected, and bad stuff gets shipped.

More than 50 million Americans have received at least one dose of either the Pfizer or Moderna Covid-19 vaccine.

Does your organization want to aggregate and analyze data to learn trends, but in a way that protects privacy? Or perhaps you are already using differential privacy tools, but want to expand (or share) your knowledge?

Engineers at MIT and Imperial College London have developed a new way to generate tough, functional materials using a mixture of bacteria and yeast similar to the “kombucha mother” used to ferment tea.