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To improve customer satisfaction, enhance the quality of services and reduce costs, Peach Regional Medical Center has worked with the Georgia Institute of Technology to adopt process improvement techniques

The purpose of using control charts is to regularly monitor a process so that significant process changes may be detected. These process changes may be a shift in the process average (X-bar) or a change in the amount of variation in the process.

(TÜV SÜD Canada: Toronto, Canada) -- TÜV SÜD Canada, part of the global TÜV SÜD testing and certification organization, announces the acquisition of a product safety business in Toronto, Ontario, Canada.

(SICK: Minneapolis) -- SICK, one of the world’s leading manufacturers of sensors, safety systems, machine vision, and automatic identification products for factory and logistics automation, announces the launch of the Inspector I40 FLEX vision sensor.

The financial services sector has been a laggard in adopting lean tools and practices, perhaps because of their manufacturing origins. But those attitudes are slowly changing.

(CRC Press: New York) -- In Quality Management: Theory and Application (CRC Press, 2009), author Peter D. Mauch, Ph. D., demonstrates the necessity of quality as a sustained management activity.

(Plex Systems Inc.: Auburn Hills, MI) -- Plex Systems Inc., provider of Plex Online, the No.

Quality and IT executives alike face increasing pressure to implement technological solutions that allow the highest level of holistic control and oversight concerning the quality of their operations.

Whether it’s employee or customer satisfaction, or product and service quality issues, do you really know what’s happening in your organization?