Last year I discussed the problems of transforming data prior to analysis (see my August 2009 column, “Do You Have Leptokurtophobia?,” my September 2009 column, “

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(Productivity Press: New York) --Toyota Kaizen Methods: Six Steps to Improvement focu

Earlier this week, 100 attendees from near and far descended on Salt Lake City for the 2010 International Visual Workplace Summit, sponsored by the QMI Visual Lean Institute and the Utah Manufacturing Ex

(ISO: Geneva) -- The principal highlights of “The ISO Survey of Certifications 2009” are that ISO 9001, the global benchmark for quality management, has topped one million certifications, and that certifications to ISO 22000 for food safety management systems, and to ISO/IEC 27001 for informatio

Back in 1956, Dean Martin recorded a song that was No. 1 on the Billboard Chart for six weeks. It also turned out to be Martin’s biggest hit ever.

“Good things come to those who wait!” When you show patience in making decisions, you make better, more informed decisions. In customer service, your ability to search out the right opportunity can make all the difference in the world.

They might not know who you are. But they can make you fat or thin, they can make you smoke or quit, they can make you happy or sad—and they don’t even mean to.

(Hexagon Metrology: North Kingstown, RI) -- On July 6, 2010, Hexagon AB entered into an agreement to acquire the U.S.-based software provider Intergraph Corp.

(ISO: Geneva) -- The International Organization for Standardization (ISO) is undertaking a review of the ISO 9000 family of documents with a specific focus on ISO 9001:2008—“Quality management systems—Requirements” to ensure its rele