Let’s pretend, for a moment, that you’re a primary care physician and you refer one of your patients to another doctor for a colonoscopy. Will the patient follow through? If not, how will your team know to remind him or her? If the patient does receive a colonoscopy, will your team be alerted so you can evaluate and respond to the exam results?

High-performing healthcare teams that are organized and trained to do what’s best for the patient can shine in this type of scenario, while low-performing teams can inadvertently let patients fall between the cracks. How do you make sure your healthcare team is one of the effective ones?

New research co-authored by Sara Singer, professor of organizational behavior at Stanford Graduate School of Business and professor of medicine at Stanford University School of Medicine, provides answers.

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