A t the end of part three of this four-part series on process capability, Alan was ready to identify a contact at the factory who could assist in providing some context around the collected data and the overall production process.

Discussion with Joe

Joe, working on the production team, was the person Alan found. Joe was told he needed to provide more context about Product 874 data and give insight into the production process. To facilitate the discussion with Joe, Alan added some questions to Sarah’s X chart (as seen in figure 1).

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