The words used in the Baldrige Criteria for Performance Excellence have been selected by design, i.e., in general there is a deliberate intent behind the words used and the order in which they are presented. Although that intent is clear to the Criteria’s authors, it’s not always obvious to users, for good reason: They can’t get inside the minds of those who created the Criteria.

With that realization in mind, I thought it might be good to write periodically about some of those language nuances. This is the first blog in that series, and it deals with language nuances in the Results category.

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