Content By The Pyzdek Institute

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By: The Pyzdek Institute

(The Pyzdek Institute: Tucson, AZ) -- For 50 years, the go-to method of improving call center performance has been monitoring and coaching. Yet measures of performance like disclosure compliance, call resolution, cross/upsell rates, and handle time are not continuously improving and in fact have been treading water in most centers for years. More coaching and monitoring would not only be expensive, they also cannot produce breakthrough results on a centerwide basis.

Manufacturers would laugh if you asked them to rely on monitoring and coaching to improve product quality. They have long recognized that standardized processes and the intelligent use of automation to error-proof are much more powerful for continuous quality improvement.

Agent-assisted automation offers call centers similar quality breakthroughs. The webinar, “Call Center Quality Improvement: Why Deming Is Spinning in his Grave” scheduled for Thurs., Dec. 6, 2012, from 12 p.m. –1 p.m. Eastern, will discuss how automation directed by the agent can be used to increase disclosure compliance, cross-sells, and first call resolution, decrease handle time, and prevent credit card theft. 

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By: The Pyzdek Institute

(The Pyzdek Institute: Tucson, AZ) -- The return on investment realized by any continuous improvement effort comes down to two basic functions: How well a company can pick the right battles to fight (project selection), and how efficiently they can fight those battles (project execution).

The tools required to effectively manage project selection and project execution will be provided and demonstrated at “Web-Based Project Management,” a no-cost webinar beginning at 1 p.m. EDT on Aug. 29, 2012. Presenting this event is Thomas Dunn, founder of Dbar-Innovations, developer of solutions for process improvement management systems. Thomas Pyzdek, founder of The Pyzdek Institute, will be a panelist during this webinar and available for questions and answers.

All participants will receive a free web-based project management system.

Presentation topics:
• How to easily add all your process improvement ideas into your web application
• How to easily select and launch the highest-impact, lowest-risk projects
• How to effectively drive your projects to completion
• How to efficiently present and communicate project work to leadership

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By: The Pyzdek Institute

(Pyzdek Institute: Tucson, AZ) -- No matter what your knowledge of lean Six Sigma, come join author Thomas Pyzdek and Master Black Belts Peter Bersbach and Larry Dyer in a one-hour lively discussion on “11 Ways to Sink Your Six Sigma Project,” at 11 a.m. EST on Feb. 1, 2012. This event is at no cost to you.

Bersbach will give an overview of each way, then open the session to a discussion on how to avoid that particular failure mode. No ideas are wrong, but we will learn different approaches we might use to avoid each of the 11 ways and have a very successful project.

The 11 ways include:
1. Poor project selection
2. Defining defects
3.Training variation
4. Statistical training
5. Shoddy certifications
6. High-attrition rates
7. Relying on gemba
8. Tool application
9. Sustaining results
10. Estimating benefits
11. Six Sigma or lean

PC-based attendees require: Windows 7, Vista, XP, or 2003 Server
Macintosh-based attendees require: Mac OS X 10.5 or newer

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By: The Pyzdek Institute

(The Pyzdek Institute: Tucson, AZ) -- The Pyzdek Institute is making its entire lean Six Sigma training site available via low-cost monthly and yearly subscriptions. Included with the subscriptions are all 70+ modules, with reading assignments, storyboards, video lessons, online interactive exercises, offline exercises with answer keys, self-scoring quizzes, student forum, and much more.

“We believe that having access to our IASSC-accredited curricula will be extremely useful for people preparing for exams, for those who need a refresher on a topic they learned in the past, and for any professional who just wants to have access to authoritative reference materials,” says Thomas Pyzdek. “We hope that corporations take advantage of this to provide their employees with a way to keep their knowledge current.”

Current and former Pyzdek Institute students get a very special rate, but anyone can start a subscription for the low price of $29.95 per month. Subscriptions renew until canceled. Click here for complete details, including group discounts.

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By: The Pyzdek Institute

(The Pyzdek Institute: Tucson, AZ) -- Statistics are used to learn things about the world. Sometimes the results of a statistical analysis are a complete surprise. Other times the results are absolutely absurd. The Pyzdek Institute is offering a webinar on Tues., Dec. 6, 2011, that takes a closer look at these truths. Learn how to lie with statistics, and how not to inadvertently do so. Figure out how to spot statistical liars. During an election year, this skill may come in handy!

Two sessions

Date: Tues., Dec. 6, 2011
Time: 11 a.m.–12 p.m. EST
Click here to reserve your Webinar seat for this session now

Date: Tues., Dec. 6, 2011
Time: 6 p.m.–7 p.m. EST
Click here to reserve your Webinar seat for this session now

After registering you will receive a confirmation e-mail containing information about joining the webinar.

System requirements

PC-based attendees:
Required: Windows 7, Vista, XP, or 2003 Server

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By: The Pyzdek Institute

(Pyzdek Institute: Tucson) -- The Pyzdek Institute LLC has added two online lean training classes to its portfolio of online courses on process excellence topics. The new courses are written and presented by Thomas Pyzdek, author of The Six Sigma Handbook (McGraw-Hill, 2009), The Handbook of Quality Management (Quality Pub, 2000), and numerous other authoritative works.

All Pyzdek Institute online lean training utilizes the latest e-learning technology and methods. “Although I have decades of experience teaching in classrooms, I realized that online e-learning was a fundamentally different way of teaching,“ says Pyzdek. “I consulted with experts in e-learning as I developed the training. These are the same people who provide consulting to the University of Arizona for their e-learning. Their guidance and insights were invaluable in making my courses highly effective learning experiences.”

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By: The Pyzdek Institute

(Pyzdek Institute: Tucson, AZ) -- Learn to use the most versatile of all control charts at the webinar “The Swiss Army Knife of Process Charts,” featuring Larry W. Dyer and Thomas Pyzdek. Join Pyzdek Institute Master Black Belt Larry W. Dyer for this exciting free webinar.

The individual chart has been called the Swiss Army knife of control charts. It can be used to monitor counts, percentages, rates, or measurements, and it is often the only control chart taught to Six Sigma Green Belts. This webinar provides an overview of this powerful chart. Also discussed is a competitor to the individual chart, the averages and ranges chart. In addition to the presenter, Tom Pyzdek will also be on hand to take questions from the audience.

To register for the 1 p.m. EDT session, click here. To register for the 7 p.m. EDT session, click here.

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By: The Pyzdek Institute

(Pyzdek Institute: Tuscon, AZ) -- Tom Pyzdek will use a fun audience-participation demonstration to show that when managers and leaders don’t understand variation, their decisions and actions are dangerously off of the mark. Some of the bad things that happen include making problems worse instead of better; ignoring real issues; creating fear, uncertainty, and doubt (FUD) among employees; and, occasionally, making a fool of yourself. The event will take place May 18, 2011, in Tucson, Arizona.

The red bead experiment was made famous by quality pioneer W. Edwards Deming. Pyzdek was privileged to be able to train with Deming and to assist him during his four-day seminars during the 1980s.

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By: The Pyzdek Institute

(Pyzdek Institute LLC: Tucson, AZ) -- The Pyzdek Institute LLC has added lean Six Sigma Black Belt training and certification to its portfolio of online and live courses on process excellence topics. The new course is written and presented by Thomas Pyzdek, author of The Six Sigma Handbook (McGraw Hill, 2009, 2002) and numerous other authoritative works.

“We have been teaching lean Six Sigma to clients in live classes for well over a decade, and we’ve been teaching Six Sigma for much longer than that,” Pyzdek says. “The ongoing economic crisis is causing a substantial increase in customer demand for online training, which provides significant cost benefits. In response we are creating online versions of our most popular courses. Online lean Six Sigma Black Belt training is the most recent result of this effort, and we are very excited about it.”

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By: The Pyzdek Institute

(The Pyzdek Institute: Tucson, AZ) — The Pyzdek Institute is currently offering Six Sigma Black Belt and Six Sigma Green Belt training at a substantial discount. If you act before the new year you will save $600 on Six Sigma Black Belt training, or $300 on Six Sigma Green Belt training.

With bronze, silver, and gold levels of recognition, you can enhance your resume with a credential respected by anyone familiar with The Six Sigma Handbook, which is just about everyone using Six Sigma anywhere in the world.

Payment plans are available making it easier to get the training you need to help you find the job you want in this challenging economy. Click here to get complete details from the online store or call The Pyzdek Institute at (877) 702-7113 or (520) 204-1957.

Save even more. Sign up for training with Minitab or SigmaXL and obtain additional savings.