Content By Innovating Service With Chip Bell

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By: Innovating Service With Chip Bell

Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list. Honestly, I was feeling totally entitled since I fly a gazillion miles a year on Delta.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards. Given the current conflicts in the Middle East, I recently watched the four-hour movie to learn more about the cultural history of the area.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

The coolest birthday present I ever received was a gift from my wife a number of years ago; it was a white 1962 Mercedes-Benz 220 sedan reasonably well-restored. But the classy antique car, with its deep fenders and leather seats, turned out to be a real lemon. That’s about all I remember about the car. But I remember a lot about Brothers Auto Service near Charlotte, North Carolina, where my elegant birthday present was frequently nursed back to health during the two years I tried to depend on it.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

I do not at all understand the mystery of grace—only that it meets us where we are but does not leave us where it found us.
—Anne Lamott

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!

Fundamentally, Six Sigma (always capitalized, mind you) is a data-based discipline, a collection of principles, and a set of tools designed to identify and eliminate defects by minimizing process variability.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained. You would have to pull over on the side of the road, fill out the online form, and wait for a response, which would make you even later. Sound ludicrous?

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

A reputable B2B company recently received feedback indicating widespread customer concern it was not helping its customers remain on the cutting edge of their own industries. The company was so focused on trying to sell that it lost sight of helping its customers stay informed about their new applications, new techniques for product use, and more.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

‘How ya gonna keep ’em down on the farm after they’ve seen Paree? How ya gonna keep ’em away from Broadway, jazzin’ around and paintin’ the town?”
This 1914 song by Andrew Bird was a hit as soldiers returned home from World War I. The song captured the concern of farmers whose sons left their plows and cows to fight a war that opened their eyes to new experiences, altering their desire to return to a routine and dull rural life.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

When the circus ringmaster wails, “...and children of all ages,” he is speaking to me. I love the circus. When it came to my rural hometown when I was a boy, it was an all-consuming experience that embedded “circus” in my heart before it appeared and well beyond its departure.