Content By Innovating Service With Chip Bell

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By: Innovating Service With Chip Bell

Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!

Fundamentally, Six Sigma (always capitalized, mind you) is a data-based discipline, a collection of principles, and a set of tools designed to identify and eliminate defects by minimizing process variability.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained. You would have to pull over on the side of the road, fill out the online form, and wait for a response, which would make you even later. Sound ludicrous?

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By: Innovating Service With Chip Bell

A reputable B2B company recently received feedback indicating widespread customer concern it was not helping its customers remain on the cutting edge of their own industries. The company was so focused on trying to sell that it lost sight of helping its customers stay informed about their new applications, new techniques for product use, and more.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

‘How ya gonna keep ’em down on the farm after they’ve seen Paree? How ya gonna keep ’em away from Broadway, jazzin’ around and paintin’ the town?”
This 1914 song by Andrew Bird was a hit as soldiers returned home from World War I. The song captured the concern of farmers whose sons left their plows and cows to fight a war that opened their eyes to new experiences, altering their desire to return to a routine and dull rural life.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

When the circus ringmaster wails, “...and children of all ages,” he is speaking to me. I love the circus. When it came to my rural hometown when I was a boy, it was an all-consuming experience that embedded “circus” in my heart before it appeared and well beyond its departure.

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By: Innovating Service With Chip Bell

It started out as a lackluster taxi ride from the airport to the hotel. But it turned regal and elegant the second I hailed the next taxi as I exited Charlotte Douglas Airport. The Crown Cab that pulled up was shiny and spotless. When the taxi driver raised the trunk to deposit my roller bag, I was stunned to see it was lined in mink—not real mink of course, but a faux mink blanket. Instead of returning to the driver’s side, he opened the passenger door for me to embark.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

We bought a new house in a real nice neighborhood. The house was perfect except for one important feature—it came with a yard! I do not like yard work, and my wife does not like yard work. I travel all the time, and she works long hours.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell

Francie Johnsen is my very favorite pharmacist. When the petite, redheaded bundle of energy first came to work at the Eckerd Pharmacy (now CVS) near my home, she encountered a store spirit painted plain vanilla. Employees were creating a completely memory-less experience. Nothing was wrong, mind you; there was just nothing that would make you want to come back.

But under the Francie magical influence, the energy in the store quickly became as animated as a new puppy let out of its cage.

Innovating Service With Chip Bell’s picture

By: Innovating Service With Chip Bell


Disclaimer: I love John Coltrane, Billie Holliday, and Count Basie. Great jazz, to me, ranks right up there with Einstein’s theory of relativity and Newton’s laws of motion in terms of insightful genius. Smooth jazz with a glass of wine and a roaring fire can be the catalyst for a special evening guaranteed to yield a next-morning smile. But…