Content By Miriam Boudreaux

Miriam Boudreaux’s picture

By: Miriam Boudreaux

Before 2015, many of us rode one of the largest waves of success in the history of the oil and gas industry. Everything was booming—companies, salaries, bonuses, cities, services, etc. Then 2015 came and crashed the party, leaving us all a bit uncertain.

Miriam Boudreaux’s picture

By: Miriam Boudreaux


Sometimes interpreting ISO 9001 or API Q1/API Q2 requirements seems to force us to agree to things we won’t be able to do, or to sustain for more than a few months, let alone days. So how do we write our policies and procedures to explain our approach while avoiding being boxed in by our own words?

Miriam Boudreaux’s picture

By: Miriam Boudreaux

I frequently get asked questions from clients and readers about how to handle the everyday maintenance of a useful and compliant ISO 9001 quality management system (QMS). I thought I’d address a couple of those questions that I feel many people can relate to.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

Miriam Boudreaux’s picture

By: Miriam Boudreaux

Have you ever seen a quality manual that didn't look exactly like the ISO 9001 standard? Not lately, probably. Nowadays, most quality manuals I see look like mirror images of an ISO standard or the American Petroleum Institute (API) Specification Q1 or Q2. I often wonder what value there is in a document that paraphrases these standards without telling me anything I don't already know.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

If your company is ISO-certified or thinking about becoming so, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification. However, it’s not always clear who should be in charge of determining whether customer satisfaction has been achieved.

Miriam Boudreaux’s picture

By: Miriam Boudreaux


Have you ever been through an audit to an ISO standard? If you have, then you probably know about a set of questions that are frequently asked during audits against various ISO standards. No one can predict all of the questions that an auditor will ask, but you can bet that that following five will be among them.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

Have you ever wondered how most politicians are made? Where do they come from? It’s as if they live in a different dimension than the rest of us. They are definitely different from average quality folk. In fact, good quality professionals are the antithesis of most politicians. Explore with me, if you will, the differences between these two species of individuals that exist, unfortunately, with disproportionate power in this world.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

No matter how much effort we put into meeting a quality standard’s requirements for continual improvement, there are times when we are not sure whether to call for a corrective action. Although there is no instrument that points to yes or no and determines when a corrective action is needed, I have a few simple rules to make your decision easier and a bit clearer.

Miriam Boudreaux’s picture

By: Miriam Boudreaux

When implementing a new management system based on ISO standards, experts usually invoke the grandfather clause as a way to relieve the enforcement of some requirements. When, where, and how often can the grandfather clause be invoked?

The grandfather clause is a statement that an organization makes to declare that, before a specific date, certain individuals or processes do not comply with company rules or regulations.

The grandfather clause has three basic components: [Individual/process] + [area of grandfathering] + [date].